Here you can understand the terms of use of our platform.
Last update: 02/05/2023 - 09h42
These Terms of Use regulate the provision of laundry services and the sale of products through online platforms, as well as in physical stores or collection points/partners. They apply to customers (hereinafter "Customer" or "User") residing or with a delivery address in Switzerland.
By placing an order or submitting a purchase form, the Customer declares that they have read, understood, and accepted the current version of these Terms of Use. Any contrary conditions will only be valid if expressly agreed upon in writing.
The service and product offers, as well as prices, are provided on a non-binding basis. The Customer submits a binding order by clicking on "Complete Order" or an equivalent button. In physical stores, the contract is established when the cleaning items are delivered at the counter or placed at collection points.
The automatic confirmation of order receipt does not guarantee the availability of the service on the chosen date/time, serving only as an initial record of the request. The contract is considered concluded when the company (hereinafter, "Supplier") confirms the order by email, collects the items at the agreed location, or accepts the items for processing.
If the company identifies an error, incomplete data, unapproved payment, or low creditworthiness, it may reject or cancel the order at any time, refunding any amounts already paid.
If selected items or services become unavailable after the order is finalized, the Customer will be informed within 72 hours. If payment has already been made, a full refund of the corresponding amounts will be issued.
The Customer agrees to receive communications and documents (including invoices) in electronic format, unless otherwise required by law or expressly agreed upon.
All prices are indicated in Swiss Francs (CHF) and include value-added tax (VAT) in accordance with applicable legislation, unless expressly stated otherwise.
The total amount (products, services, possible shipping costs, and any additional charges) is due immediately. In physical stores, payment is made upon order delivery; for online purchases, credit card charges are usually made at the time of item delivery, unless otherwise indicated during the purchase process.
Accepted payment methods may include credit card or TWINT.
The Supplier will arrange for the collection of items to be cleaned (hereinafter, "Cleaning Items") at the chosen address and time, or at pre-defined collection/delivery points.
The Customer must ensure that the items do not contain objects in pockets or similar compartments. The Supplier is not responsible for losses or damages resulting from objects left in the items. Any damage to machines or other items caused by such objects will be the Customer's responsibility.
The indicated collection and delivery times are estimates. If it is not possible to meet the scheduled time, the Supplier will inform the Customer and reschedule, with no compensation for delays.
If the Customer chooses to leave the items in a designated location (without in-person delivery), they assume the risks of theft, damage by third parties, or weather conditions from the moment the items are deposited.
If the provided address is incorrect or inaccessible, or if the Customer is not present for delivery/collection as agreed, a failed attempt fee ("no-show fee") may be charged.
If the Cleaning Items are not claimed or delivered within six months after the scheduled return date, the Supplier may dispose of them freely, informing the Customer if possible.
The cleaning and treatment of items will be carried out professionally, considering both the Supplier's technical expertise and the care instructions on the fabric labels. If no instructions are provided, cleaning will be performed based on the Supplier's specialized assessment, with no guarantee of results.
Items with pre-existing damage, natural wear, sensitive applications (pearls, stones, embroidery, etc.), or other fragilities may be damaged during washing. The Customer must inform the Supplier about special conditions, under the risk of excluding liability for any problems.
If persistent stains are not removed with standard cleaning, the Customer may authorize, in writing, additional cleaning methods not recommended on the labels, assuming the risk of possible damage.
The Supplier may refuse to clean an item if, after inspection, it considers that the item could be damaged or pose risks to other items or machines.
If a specific item exceeds the value of CHF 500.00, the Customer agrees to inform the Supplier of its value.
The Supplier or partners may perform adjustments, repairs, and sewing on items, provided the Customer specifies the requests at the time of the order (e.g., via comment or item marking). These services may require additional delivery time.
Whenever permitted by law, the Customer may exercise the right of withdrawal within 10 (ten) business days, provided the service has not been fully performed (e.g., collection already made and cleaning started).
The withdrawal must be expressed electronically, respecting the deadlines and conditions provided in these Terms of Use. If the right of withdrawal is duly exercised, any payments made will be refunded within a maximum of 30 (thirty) days after receiving the request.
If the Customer does not comply with the deadlines or has already fully received the service (e.g., items already returned after cleaning), they will not be entitled to a refund.
Any complaints regarding damages or unsatisfactory results must be submitted in writing (including photos) within 7 (seven) days from the delivery of the items. If the complaint is deemed valid, the Supplier may compensate based on the item's depreciated value, following the current value table of the textile industry, provided the Customer presents proof of purchase or valuation.
Damages arising from hidden fabric conditions, normal wear, incorrect care labels, or instructions conflicting with the labels do not create Supplier liability.
If there is no agreement between the parties, it is recommended to submit the complaint to the sector's conflict resolution body (e.g., Textile Ombudsman or equivalent entity). The report issued may be binding according to the rules of that entity.
In cases of force majeure (strikes, extreme weather conditions, fires, floods, technical problems, etc.) that prevent the provision of services, the Supplier may cancel the contract, refunding payments made without owing additional compensation.
The Customer's personal data is processed in accordance with Swiss data protection legislation and other applicable regulations. Details about data processing may be included in specific privacy policies, available on the websites or upon request.
Payment information, especially credit card data, is transmitted in encrypted form to payment service providers, with no access by unauthorized third parties.
The content of the platforms, including texts, images, trademarks, logos, videos, music, processes, and layouts, is owned by the Supplier or licensed partners. Reproducing, publishing, distributing, or modifying this content without express authorization is prohibited.
All legal relationships established between the parties are governed by Swiss law, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
In the absence of an amicable settlement or agreement through sectoral mediation entities, the court of Lucerne, Switzerland, is elected as the competent authority to settle any disputes, unless the law determines a different mandatory jurisdiction.
The Supplier may change these Terms of Use at any time, especially to comply with legal or regulatory changes. The new versions come into effect as soon as they are published on the official channels. The Customer should regularly review the updates and, if they do not agree, refrain from using the services or placing new orders.
LaundryBag.CH Data Privacy Reussinsel 24 6003 Luzern
076 583 0619 [email protected]